Shipping Policy

Last Updated: August 20, 2026

At Overland Wanderers, we work with established manufacturers, distributors, suppliers, and shipping carriers to get your gear to you safely and efficiently.

Because many of our products are large, heavy, vehicle-specific, or oversized, shipping methods and costs vary by product and destination. This policy explains what you can expect when ordering from us.

Shipping Costs

Shipping costs vary depending on factors such as:

Product size and weight
Delivery location
Shipping method
Warehouse or fulfillment location
Whether freight delivery is required

Your applicable shipping cost will be displayed at checkout before you complete your purchase whenever available through our checkout system.

Oversized or freight-shipped products may have different shipping rates than standard parcel shipments.

Order Processing

After placing your order, you'll receive an order confirmation email.

Orders are generally processed within 1–3 business days, although processing times may vary depending on product availability, supplier processing, holidays, and other factors.

During fulfillment, we or our fulfillment partners may:

Confirm product availability
Verify order and payment information
Prepare the product for shipment
Coordinate shipping or freight delivery

An order confirmation does not necessarily mean that inventory has been finally confirmed or that the order has shipped.

If an unexpected inventory or fulfillment issue affects your order, we'll contact you with the available options.

Estimated Delivery Times

Delivery times vary depending on the product, destination, fulfillment location, and carrier.

Typical estimated delivery times after shipment are:

Standard parcel shipments: approximately 3–7 business days
Large or freight shipments: approximately 5–12 business days

These are estimates, not guaranteed delivery dates.

Delivery may be affected by carrier delays, weather, holidays, freight scheduling, product availability, supplier processing, remote delivery locations, or other circumstances outside our reasonable control.

If you need a product by a specific date, please contact us before ordering. We cannot guarantee delivery by a particular date unless expressly confirmed in writing.

Tracking Your Order

When tracking information becomes available, it will generally be sent to the email address associated with your order.

Tracking information may take time to update after a carrier receives the shipment.

Freight shipments may use different tracking and delivery procedures than standard parcel shipments, and the freight carrier may contact you directly to arrange delivery.

Multiple Shipments

Products may be fulfilled from different manufacturers, distributors, suppliers, or warehouses.

As a result, an order containing multiple products may:

Ship in separate packages
Have multiple tracking numbers
Arrive on different days
Be delivered by different carriers

Separate shipments are normal and do not necessarily indicate that part of your order is missing.

Freight & Oversized Deliveries

Certain products—including some rooftop tents, bumpers, roof racks, storage systems, and other oversized equipment—may require freight delivery.

Depending on the shipment and carrier:

The carrier may contact you to schedule a delivery appointment
Someone may need to be present to receive the shipment
Curbside delivery may be standard
Additional services may not be included unless specifically arranged
You may need assistance moving the product from the delivery location

Please provide an accurate shipping address, email address, and phone number when placing your order so the carrier can contact you when necessary.

Inspecting Freight Deliveries

We strongly recommend inspecting freight shipments for visible damage before signing for delivery whenever reasonably possible.

When your shipment arrives:

Inspect the packaging, pallet, and product for visible damage.
Photograph any damage before the shipment is moved or unpacked further.
If damage is visible, note the damage on the carrier's delivery receipt before signing.
Keep all packaging, pallets, labels, and shipping materials.
Contact Overland Wanderers promptly with your order number and photographs.

For significant visible damage, contact us as soon as possible for guidance.

Do not discard the packaging or shipping materials until you've confirmed that your order arrived complete and undamaged.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery whenever possible.

Email info@overlandwanderers.com and include:

Your order number
Photos of the exterior packaging
Photos of the shipping label
Photos showing the damage
A description of what happened

Please retain the product and all original packaging while the issue is being reviewed.

We'll work with you and, where applicable, the manufacturer, distributor, supplier, or shipping carrier to determine the appropriate resolution.

Incorrect or Missing Items

If you receive an incorrect product or believe something is missing from your shipment, contact us as soon as possible.

Please include your order number, photographs of what you received, and a description of the issue.

Keep in mind that multi-item orders may ship separately from different fulfillment locations.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

Please contact us immediately if you notice an error in your shipping information.

Once an order has entered fulfillment or shipped, we may not be able to change the delivery address.

Additional shipping or carrier charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Delivery Attempts & Freight Appointments

For shipments requiring an appointment, customers are responsible for cooperating with the carrier to arrange delivery.

Additional charges resulting from missed appointments, repeated delivery attempts, storage, address changes, or other customer-requested carrier services may be the customer's responsibility where permitted by law.

Please monitor your email and phone after your order ships, particularly when expecting a freight delivery.

Lost or Delayed Shipments

Carrier delays can occasionally occur.

If tracking shows unusual delays or you believe your shipment may be lost, contact us and we'll help determine the appropriate next step with the carrier or fulfillment partner.

A carrier delay does not necessarily mean that a shipment has been lost.

International Shipping

International shipping may be available by request for select products and destinations.

Before placing an international order, contact us at info@overlandwanderers.com to determine availability and obtain applicable shipping information.

International customers may be responsible for customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country or carrier, unless otherwise expressly stated.

Certain products may also be restricted from international shipment by the manufacturer, distributor, carrier, or applicable law.

Product specifications—including electrical requirements—may be designed for the U.S. market. Customers are responsible for confirming compatibility with requirements in their destination country before purchasing.

Returns

Shipping a product back to us is governed by our Return & Refund Policy.

Customers are generally responsible for return shipping unless the product arrived damaged, defective, or incorrect as described in that policy.

Because oversized and freight products can be expensive to return, we strongly recommend confirming vehicle fitment and product compatibility before ordering.

Questions About Shipping?

If you have questions about shipping, freight delivery, or an order, contact us:

Email: info@overlandwanderers.com
Phone: +1 (301) 744-8333

Support Hours:
Monday–Friday
5:00 PM–10:00 PM Eastern Time

We aim to respond to inquiries within 24 hours.