Orders & Shipping
How long does shipping take?
Orders typically process within 1–3 business days.
Estimated delivery times:
- Smaller items: 3–7 business days
- Large or freight items (roof tents, fridges, power systems): 5–12 business days
You’ll receive tracking information once your order ships. For full details, please see our Shipping Policy.
Do you offer free shipping?
Yes — we offer free shipping on all orders within the United States, including large and freight items.
No hidden fees at checkout.
Do items ship freight?
Some products (such as roof tents, fridges, and large equipment) ship via freight carriers due to size and weight.
For freight deliveries:
- The carrier may contact you to schedule delivery
- Curbside delivery is standard
- You may need assistance moving the item
How do I track my order?
Once your order ships, you’ll receive a tracking number via email within 24 hours.
If you don’t see it, check your spam folder or contact us.
Returns & Cancellations
What is your return policy?
We offer 30-day returns on eligible items.
To qualify:
- Item must be unused
- In original packaging
- Return requested within 30 days
Please see our Returns Policy for full details.
Who pays for return shipping?
Customers are responsible for return shipping unless:
- The item arrived damaged
- The item is defective
Can I cancel my order?
Yes — orders can be canceled for a full refund before they ship.
If your order has already shipped, it will need to go through the return process.
Damages & Issues
What if my item arrives damaged?
If your item arrives damaged:
- Take photos of the packaging and product
- Contact us within 48 hours of delivery
We’ll work quickly to resolve the issue.
What if something is missing or incorrect?
Please contact us with your order number, and we’ll resolve it as quickly as possible.
Products & Compatibility
Are your products authentic?
Yes — we work with trusted brands and suppliers in the overlanding space to provide authentic, high-quality products.
Do your products come with a warranty?
Most products include a manufacturer’s warranty, which varies by brand.
If you have questions about a specific product, feel free to reach out—we’re happy to help.
Can you help me choose the right product?
Absolutely.
If you’re unsure what setup is best for your needs, contact us and we’ll help guide you based on your use case.
Support
How can I contact you?
📧 Email: info@overlandwanderers.com
📞 Phone: +1
Support Hours: Monday–Friday, 6pm–10pm EST
Response Time: Within 24 hours
Do you offer support after purchase?
Yes — we’re here both before and after your purchase.
If you need help with your order, setup, or product questions, just reach out.
International Orders
Do you ship internationally?
We offer international shipping by request only.
Please contact us for a custom shipping quote.