We want you to feel confident in your purchase.
If you’re not completely satisfied, most items can be returned within 30 days of delivery, subject to the conditions below.
Eligibility for Returns
To be eligible for a return:
- Item must be unused and in original condition
- Must be in original packaging
- Return request must be submitted within 30 days
- Return must be approved by our team before being sent back
Starting a Return
To initiate a return, please contact us at info@overlandwanderers.com with:
- Your order number
- Reason for return
- Photos (if applicable)
We’ll provide instructions for the next steps.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or damaged
- For large or freight items, return shipping may require coordination with a carrier
- Original shipping costs (if applicable) may be deducted from your refund
Non-Returnable Items
Some items may not be eligible for return, including:
- Used or installed products
- Items not in original packaging
- Final sale or special-order items
Damaged or Defective Items
If your order arrives damaged or defective:
- Take photos of the item and packaging
- Contact us within 48 hours of delivery
We’ll work quickly with you to resolve the issue.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days
Order Cancellations
- Orders can be canceled before shipment for a full refund
- If an order has already shipped, it must go through the return process