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Returns

Return & Refund Policy

We want you to feel confident when ordering from Overland Wanderers. Most eligible products may be returned within 30 days of delivery, subject to the conditions below.

Because many of our products are vehicle-specific, oversized, or shipped by freight, we strongly recommend confirming fitment and compatibility before ordering. If you're unsure, contact us and we'll be happy to help.

Return Eligibility

To be eligible for a return, the product must:

  • Be returned within 30 days of delivery

  • Be unused and uninstalled

  • Be in new, resalable condition

  • Be returned in its original packaging

  • Include all original parts, hardware, accessories, manuals, and documentation

  • Receive return authorization from Overland Wanderers before being shipped back

Products that have been installed, modified, assembled, damaged after delivery, or otherwise show signs of use may not be eligible for return.

How to Start a Return

Before sending anything back, contact us at info@overlandwanderers.com with:

  • Your order number

  • The product you would like to return

  • Your reason for the return

  • Photos of the product and packaging, if requested

If your return is eligible, we'll provide return instructions and the appropriate return shipping information.

Please do not ship a return without authorization. Unauthorized returns may not be accepted or refunded.

Return Shipping

Unless the product arrived damaged, defective, or incorrect due to an order fulfillment error, customers are responsible for return shipping costs.

For oversized or freight-shipped products, return shipping may require coordination with a freight carrier and can be expensive. We strongly recommend confirming fitment before ordering vehicle-specific or oversized products.

Original shipping and freight charges are non-refundable unless the return is the result of a damaged, defective, or incorrectly shipped product, as applicable.

Any return shipping costs or other applicable charges paid on your behalf may be deducted from your refund.

Restocking Fees

Some manufacturers, distributors, or products may be subject to a restocking fee.

If a restocking fee applies to your return, we'll inform you during the return authorization process before you send the product back.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or installed products

  • Products that have been modified, altered, or damaged after delivery

  • Products missing original packaging, hardware, accessories, or components

  • Final-sale or clearance items marked as non-returnable

  • Special-order, custom-made, or made-to-order products

  • Products specifically identified as non-returnable on the product page

  • Gift cards, if applicable

Additional manufacturer-specific return restrictions may apply to certain products.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@overlandwanderers.com.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the shipping packaging

  • Photos of the shipping label

  • A description of the issue

Keep all original packaging and shipping materials until the issue has been resolved.

We'll work with you and, when applicable, the manufacturer, distributor, or shipping carrier to determine the appropriate resolution.

Freight Deliveries

Please inspect freight shipments for visible damage before accepting delivery whenever possible.

If you notice visible damage to the packaging or product, photograph the damage and note it on the carrier's delivery receipt before signing.

For significant visible damage, contact us as soon as possible for guidance.

Do not discard the pallet, packaging, or shipping materials until you've confirmed that the product arrived complete and undamaged.

Refunds

Once your authorized return has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after refund processing for the credit to appear, depending on your bank or payment provider.

Shipping charges, return shipping costs, restocking fees, or other applicable non-refundable charges may be deducted from the refund where permitted under this policy.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We'll make every effort to cancel your order before it enters fulfillment. However, cancellation is not guaranteed once an order has been processed, submitted for fulfillment, prepared for shipment, or shipped.

If an order can no longer be canceled, it may need to be handled through our standard return process.

Special-order, custom, or made-to-order products may not be eligible for cancellation once processing has begun.

Questions?

If you're unsure about a product's fitment, return eligibility, or anything else before placing your order, contact us:

Email: info@overlandwanderers.com
Phone: +1 (301) 744-8333

We're happy to help you make sure you're ordering the right gear for your build.